Listener account information
- Username
- Email address
- Password, stored as a secure password hash rather than plain text
- Account creation time and basic account status, such as whether an account has been blocked for abuse
Privacy
Privacy Policy
This privacy policy explains how Retro Mix Radio handles information when you use our website, listener account features, and Android app.
Last updated: 28 May 2026
Who we are
Retro Mix Radio is operated by Mark Crosby. In this policy, “we”, “us” and “our” mean Retro Mix Radio.
For privacy questions, data requests, or account deletion requests, email studio@retromixradio.co.uk.
What information we collect
We try to collect only the information needed to run the station, listener features and the Android app.
Votes, favourites and My Mix
- Song ratings, such as Hate, OK, Like or Love
- Favourite tracks
- Recent ratings and artist preference summaries used to show My Mix
- Anonymous voting identifiers where you vote without logging in
Listening and app activity
- A visitor identifier used to count active listeners and listening sessions
- Whether the player is playing, stopped or in another playback state
- Selected stream quality
- Page or app area being used, such as the Android app or website player
- Timestamps for first seen, last seen, and listening-session timing
Technical information
- IP address and user agent in normal web/server logs
- Browser, device and network information needed to deliver the website, app API and radio stream
- Cookies or local storage values used for login, anonymous voting and listener presence
How we use information
- To provide the website, Android app, radio player and stream options.
- To let you create and use a listener account.
- To save votes, favourites and My Mix features.
- To show song ratings, charts, recently played tracks and artist/song pages.
- To count active listeners and understand basic listening behaviour.
- To keep the service secure, troubleshoot faults and prevent abuse.
- To respond to support, privacy or account deletion requests.
Our lawful bases
Under UK data protection law, we rely on different lawful bases depending on what we are doing:
- Contract: to provide listener account features you ask to use.
- Legitimate interests: to operate the station, understand basic listening activity, keep the service secure and improve the website/app.
- Legal obligation: where we must keep or disclose information to comply with law.
- Consent: where we specifically ask for consent for an optional feature.
Cookies and local storage
We use a small number of cookies and local storage values to make the site and app work properly.
- Login/session cookies: keep you signed in and protect account actions.
- Remember-me cookies: keep listener accounts signed in where this feature is used.
- Anonymous voting cookie: helps remember anonymous votes and avoid duplicate voting.
- Visitor/listener identifier: helps count active listeners and listening sessions.
We do not currently use third-party advertising cookies or sell listener data to advertisers.
When we share information
We do not sell personal information. We only share information where needed to run the service, comply with the law, or protect the station and its users.
- Hosting, streaming, email and technical service providers may process data for us.
- Law enforcement, regulators or other authorities may receive information if we are legally required to provide it.
- We may share limited technical information where needed to investigate abuse, security incidents or service problems.
How long we keep information
We keep information only for as long as we reasonably need it for the purpose it was collected, unless we need to keep it longer for security, legal, accounting or abuse-prevention reasons.
- Listener account information is normally kept while the account exists.
- Votes and favourites are normally kept while the account exists, or while anonymous voting data remains useful for ratings.
- Listener presence and session information is kept for station statistics, troubleshooting and abuse prevention.
- Server logs are kept for a limited period according to hosting and security needs.
Your rights
You may have rights under UK data protection law, including the right to access, correct, delete, restrict or object to how we use your personal information.
To make a request, email studio@retromixradio.co.uk. We may need to verify that the account or email address belongs to you before making changes.
You can also complain to the UK Information Commissioner's Office if you are unhappy with how we handle your data.
Account deletion
If you have a Retro Mix Radio listener account, you can request deletion of your account and associated listener data.
Email studio@retromixradio.co.uk from the email address linked to your account and include your listener username if you know it.
Deletion normally covers your listener account, email address, saved favourites and account-linked voting/profile data. Some information may be kept where required for security, legal, abuse-prevention or technical reasons.
A dedicated account deletion information page is also available at /account-deletion.php.
Children
Retro Mix Radio is a general music radio service and is not aimed specifically at children. If you believe a child has provided personal information through a listener account, please contact us.
Changes to this policy
We may update this privacy policy as the website, Android app or listener features change. The latest version will be published on this page.